A customer reported that multiple CCTV cameras had gone offline at 4pm on Thursday. After attending site and carrying out diagnostics, we identified the cause as a failed 16-port fibre PoE switch.
With the bank holiday weekend approaching, sourcing the replacement equipment quickly was essential to minimise downtime.
Our solution
While on site, we located the required replacement switch and arranged next-day delivery. As soon as the equipment arrived, our engineers returned to site early on Saturday morning to complete the installation and restore the CCTV system.
The result
The customer's CCTV system was fully operational again with minimal disruption over the bank holiday weekend. Although same-day repairs are always our goal, specialist parts aren't always immediately available.
When that's the case, we do everything possible to source the required equipment and restore systems at the earliest opportunity, even if it means working weekends or bank holidays.
